Terms & Conditions

All clients will be deemed to have accepted Helena Woodfield Animal Behaviours’ terms and conditions - as laid out here – upon booking confirmation of all services, including behaviour, training, and aftercare sessions- including permission forms and assessment of risk.

  • The client is responsible for any veterinary bills, no matter how they are incurred. We are not liable for any loss, injury or death to a pet either inside or outside of the home whilst undergoing training with Helena Woodfield Animal Behaviour. We cannot be held responsible and all fees must be paid by you, the owner, if required.


  • Although we hold Public Liability and Indemnity insurance, it is highly recommended you insure your dog. Helena Woodfield Animal Behaviour reserves the right to refuse a booking for any animal which is not insured.


  • All dogs must be fully vaccinated and on a regular flea and worm control regime. We cannot be held liable for any illness that may occur.


  • You hereby agree, irrevocably and for no royalties or other compensation, to all and any use by Helena Woodfield and/or Helena Woodfield Animal Behaviour of any photos, videos or audio recordings taken during training sessions for the purpose of marketing on our company website, social media pages or for the purpose of demonstration videos, tutorials or other educational or informational material as may be produced and marketed from time to time. You understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Helena Woodfield Animal Behaviour.


  • All children under the age of 18 must be accompanied by an adult at all times during training sessions.


  • By choosing to attend sessions at various locations, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog. We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.


  • Any owner wishing to accompany Helena Woodfield Animal Behaviour whilst an animal is being transported accepts that they do so at their own risk and that Helena Woodfield Animal Behaviour does not accept any liability for any accident, injury or delay incurred during transportation.


  • Under no circumstances will Helena Woodfield Animal Behaviour continue or endorse training with a party, if the behaviour of the party emulates, or is seen to participate in, illegal activities. Such activities include, but are not limited to:

○ Illegal ear cropping and docking of dogs

○ Harassment, ABH, GBH, or similar, using dogs

○ Cruel or abusive behaviour towards dogs or other animals

○ Racial and gender identity abuse, and abuse of any protected characteristic under law. 



Payment & Cancellations


  • For any and all Training and Behaviour services booked, the full charge is required either as a whole amount upfront, or as part of an automated payment plan. You agree to continue with the payment plan in full until the total sum of money has been received by Helena Woodfield of Helena Woodfield Animal Behaviour.


  • You are able to reschedule all and any Training and Behaviour sessions up to 48 hours before commencement. If you cancel within 48 hours of your session for any reason, you agree to forfeit full payment for the session.


  • No refunds are given for booked Training and Behaviour sessions.