Terms & Conditions

All clients will be deemed to have accepted Helena Woodfield Animal Behaviours’ terms and conditions - as laid out here – upon booking confirmation of all services, including behaviour, training, and aftercare sessions- including permission forms and assessment of risk.

  • The client is responsible for any veterinary bills, no matter how they are incurred. We are not liable for any loss, injury or death to a pet either inside or outside of the home whilst undergoing training with Helena Woodfield Animal Behaviour. We cannot be held responsible and all fees must be paid by you, the owner, if required.


  • Although we hold Public Liability and Indemnity insurance, it is highly recommended you insure your dog. Helena Woodfield Animal Behaviour reserves the right to refuse a booking for any animal which is not insured.


  • All dogs must be fully vaccinated and on a regular flea and worm control regime. We cannot be held liable for any illness that may occur.


  • You hereby agree, irrevocably and for no royalties or other compensation, to all and any use by Helena Woodfield and/or Helena Woodfield Animal Behaviour of any photos, videos or audio recordings taken during training sessions for the purpose of marketing on our company website, social media pages or for the purpose of demonstration videos, tutorials or other educational or informational material as may be produced and marketed from time to time. You understand that such material may be edited and used in whole or in part and displayed on the internet or made public for the purpose of promoting Helena Woodfield Animal Behaviour.


  • All children under the age of 18 must be accompanied by an adult at all times during training sessions.


  • By choosing to attend sessions at various locations, you agree to take full responsibility for your own safety, the safety of all parties accompanying you and the safety of your dog. We accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.


  • Any owner wishing to accompany Helena Woodfield Animal Behaviour whilst an animal is being transported accepts that they do so at their own risk and that Helena Woodfield Animal Behaviour does not accept any liability for any accident, injury or delay incurred during transportation.


  • Under no circumstances will Helena Woodfield Animal Behaviour continue or endorse training with a party, if the behaviour of the party emulates, or is seen to participate in, illegal activities. Such activities include, but are not limited to:

○ Illegal ear cropping and docking of dogs

○ Harassment, ABH, GBH, or similar, using dogs

○ Cruel or abusive behaviour towards dogs or other animals

○ Racial and gender identity abuse, and abuse of any protected characteristic under law. 



Payment & Cancellations


  • For any and all Training and Behaviour services booked, the full charge is required either as a whole amount upfront, or as part of an automated payment plan. You agree to continue with the payment plan in full until the total sum of money has been received by Helena Woodfield of Helena Woodfield Animal Behaviour.


  • You are able to reschedule all and any Training and Behaviour sessions up to 48 hours before commencement. If you cancel within 48 hours of your session for any reason, you agree to forfeit full payment for the session.


  • No refunds are given for booked Training and Behaviour sessions.


Client Disclosure and Honesty

By engaging the services of Helena Woodfield, the Client agrees that all information provided regarding their animal’s behaviour, history, and any relevant circumstances is truthful, accurate, and complete to the best of their knowledge. 

 

The Client acknowledges that withholding, misrepresenting, or failing to disclose pertinent details, such as previous aggression, medical conditions, or behavioural concerns, may pose a significant risk to the safety of the practitioner, the Client, the animal, and others.

 

Under the Animal Welfare Act 2006, all animal owners and keepers have a legal duty of care to ensure the welfare of their animals and to prevent harm to others. In the case of dogs, the Dangerous Dogs Act 1991 and related legislation impose additional responsibilities to prevent a dog from being dangerously out of control. Failure to provide full and honest disclosure may result in the immediate termination of services without refund, and Helena Woodfield shall not be held liable for any consequences arising from such omissions. The Client accepts full responsibility for any legal repercussions that may arise from undisclosed behavioural issues or other relevant factors.